Privacy policy
This Privacy Policy sets out how the personal data of users of the website https://davydenkobeauty.com (hereinafter, the "Website") is collected, processed, used, stored and protected.
1. GENERAL PROVISIONS
1.1. Personal data is processed in accordance with the Law of Ukraine "On Personal Data Protection" No. 2297-VI of 01.06.2010 and other applicable legislation of Ukraine.
1.2. The controller of personal data is:
Individual entrepreneur Davydenko Nadiia Borysivna (hereinafter, the "Seller").
1.3. The User must read this Policy before registering on the Website, placing an order, filling in forms or taking part in the loyalty programme.
1.4. Personal data is processed to perform the contract with the User, to comply with legal requirements, to protect the legitimate interests of the Seller and, where required by law, on the basis of the User's consent.
1.5. If the User does not agree with the terms of this Policy, they must stop using the Website and must not provide their personal data to the Seller.
2. WHAT PERSONAL DATA WE PROCESS
The Seller may process the following personal data of the User:
- first name and surname;
- phone number;
- email address;
- address and details required for delivery;
- personal account data;
- information provided when placing an order or contacting the Seller;
- order history;
- information about payment, cancellation, return and receipt of orders;
- the price actually paid for goods;
- the cumulative purchase total and the discount level under the loyalty programme;
- technical information about the use of the Website, including IP address, device and browser type, cookies, date, time and duration of visits, pages viewed and the referral source;
- other information that the User voluntarily provides to the Seller.
The Seller does not receive or store the User's full bank card details, including the card number, expiry date and CVV code.
3. SOURCES OF PERSONAL DATA
Personal data may be obtained:
- directly from the User during registration, when placing an order, filling in forms or contacting the Seller;
- automatically while the Website is used, by means of cookies and other technical tools;
- from payment services, delivery services and other parties involved in placing and fulfilling the order, to the extent necessary to provide the relevant services.
4. PURPOSES OF PROCESSING PERSONAL DATA
Personal data may be processed for the purpose of:
- creating and maintaining a personal account;
- placing, confirming, paying for and fulfilling orders;
- arranging the delivery of goods;
- contacting the User about an order;
- handling enquiries, claims, returns and exchanges of goods;
- issuing refunds;
- keeping accounting and tax records;
- complying with the legislation of Ukraine;
- ensuring the operation, security and improvement of the Website;
- analysing the use of the Website and improving the quality of service;
- preventing fraud, errors and abuse;
- keeping order history;
- enabling the User to take part in the loyalty programme;
- recording the cumulative purchase total and determining and applying the relevant discount level;
- recalculating the cumulative total if an order is cancelled, not collected or the goods are returned;
- sending informational and marketing messages where the User has given the relevant consent.
5. LOYALTY PROGRAMME
5.1. To take part in the loyalty programme, the User must register on the Website and place orders after logging in to their personal account.
5.2. To run the loyalty programme, the Seller processes personal account data, order history, the price actually paid for goods, information about the receipt, cancellation and return of orders, the cumulative purchase total and the current discount level.
5.3. Only received and fully paid orders placed by a logged-in User through their personal account on the Website count towards the cumulative total.
5.4. Orders placed without logging in, via Instagram Direct, messengers, by phone, at physical points of sale or through other channels do not count towards the cumulative total.
5.5. The discount level is determined automatically based on the cumulative total of completed purchases in accordance with the Loyalty Programme Terms published on the Website.
5.6. Taking part in the loyalty programme does not mean that the User automatically agrees to receive advertising or marketing messages.
5.7. If the personal account or the personal data needed to run the loyalty programme are deleted, further participation in the programme and keeping the cumulative total and personal discount may become impossible.
6. INFORMATIONAL AND MARKETING MESSAGES
6.1. Advertising and marketing messages about products, new arrivals, promotions and special offers are sent only with the User's consent.
6.2. Consent to receive marketing messages is not a mandatory condition for registering, placing an order or taking part in the loyalty programme.
6.3. The User may unsubscribe from marketing messages at any time by using the relevant link in the message or by contacting the Seller using the contact details given in this Policy.
6.4. Unsubscribing from marketing messages does not stop service messages needed to confirm, pay for, fulfil and deliver an order, to keep the account secure or to respond to the User's enquiries.
7. COOKIES AND ANALYTICS SERVICES
7.1. The Website may use cookies and other similar technologies to:
- ensure the proper operation of the Website;
- save the User's settings;
- run the cart and the personal account;
- ensure security;
- carry out analytics;
- improve the user experience;
- measure the effectiveness of advertising.
7.2. Essential cookies are used for the Website to function. Optional analytics and advertising cookies are used according to the User's choice where such consent is required by law.
7.3. The User can restrict or block cookies in their browser settings. In that case, some features of the Website may not work correctly.
7.4. Third-party analytics, advertising or technical services may process the User's technical data independently in accordance with their own privacy policies.
8. TRANSFER OF PERSONAL DATA TO THIRD PARTIES
8.1. The Seller may transfer personal data only to the extent necessary to achieve the purposes set out in this Policy, in particular to:
- delivery services;
- banks and payment services;
- providers of hosting, technical maintenance and protection of the Website;
- email and communication services;
- accounting, legal and other professional advisers;
- analytics and advertising services, in line with the cookie settings and the consents given by the User;
- public authorities in the cases and in the manner provided for by the legislation of Ukraine.
8.2. Persons who gain access to personal data must use it only to provide the relevant services or to comply with legal requirements, and must ensure an adequate level of protection.
8.3. The Seller does not sell Users' personal data.
9. PAYMENT AND PAYMENT SECURITY
9.1. Orders are paid for through secure payment pages of banks or payment services.
9.2. The User enters payment details directly on the page of the relevant payment service, which processes them in accordance with its own terms and privacy policy.
9.3. The Seller may receive from the payment service information about the payment status and amount, the transaction date and other details needed to confirm payment and fulfil the order.
10. PERSONAL DATA RETENTION PERIOD
10.1. Personal data is kept no longer than necessary to achieve the purposes of processing set out in this Policy and to comply with the legislation of Ukraine.
10.2. Personal account and loyalty programme data is kept for as long as the relevant account exists and, after it is deleted, for the period needed to comply with legal requirements, settle possible claims and protect the legitimate interests of the Seller.
10.3. Order, payment, delivery and return data may be kept for the periods set by law for accounting and tax purposes and for protecting the rights of the parties.
10.4. When the retention period expires, personal data is deleted, destroyed or anonymised, unless further storage is required by law.
11. PERSONAL DATA PROTECTION
11.1. The Seller takes appropriate technical and organisational measures to protect personal data against unlawful processing, unauthorised access, accidental loss, destruction, damage or disclosure.
11.2. Access to personal data is given only to persons who need it to perform their job or contractual duties.
11.3. The User is responsible for keeping their personal account login details safe and must inform the Seller if they become aware of unauthorised access to their account.
12. USER RIGHTS
The User has the right to:
- know the sources from which their personal data is collected, where it is stored, the purpose of processing and the persons to whom it is transferred;
- receive information about the conditions of access to personal data;
- access their personal data;
- request the correction of inaccurate or outdated personal data;
- submit a reasoned objection to the processing of personal data;
- request that personal data be changed or deleted if it is processed unlawfully or is inaccurate;
- withdraw consent to the processing of personal data where processing is based on consent;
- unsubscribe from marketing messages;
- file complaints with the Ukrainian Parliament Commissioner for Human Rights or with a court;
- exercise other rights provided for by the applicable legislation of Ukraine.
To exercise their rights, the User may contact the Seller using the contact details given in this Policy. To protect personal data, the Seller may ask the User to confirm their identity.
Withdrawal of consent does not affect the lawfulness of processing carried out before it was withdrawn and does not stop processing needed to perform the contract or comply with legal requirements.
13. DELETING THE PERSONAL ACCOUNT
13.1. The User may contact the Seller with a request to delete their personal account.
13.2. Deleting the personal account ends the User's participation in the loyalty programme and may result in the cancellation of the cumulative total and the personal discount.
13.3. Deleting the personal account does not mean that all order, payment and delivery data is deleted automatically if further storage is needed to comply with legal requirements, settle claims or protect the legitimate interests of the Seller.
14. CHANGES TO THE PRIVACY POLICY
14.1. The Seller may amend this Policy due to changes in legislation, the functionality of the Website, the procedure for processing personal data or the list of services involved.
14.2. The current version of the Policy is published on the Website with its effective date.
14.3. Changes apply from the moment the new version is published, unless its text states otherwise.
15. CONTACT INFORMATION
For questions about the processing and protection of personal data, the User may contact the Seller:
Phone: +38 (063) 644-63-99
Email: davydenkobeauty@gmail.com
Address: 9A Kniazhyi Zaton St., Office 369, Kyiv, 02095.